telus billing support Secrets
telus billing support Secrets
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Also, our telephone line to the home came down in a very windstorm the opposite night time, as did our neighbors. We don't utilize a landline any more, but the cable is in the street and however related on your home end. I recommended that They simply remove it fully. They said as I did not have an active landline, they might not send out a technician out to clean up the wire in the middle of the road.
It's now been two months and my problem With all the billing has not been fixed , I are customer Telus for over twenty years and this customer service is horrendous! I requested to talk to supervisor a lot of again and again last. She reported she would Additionally they needed me to Visit the keep wherever I fall the mobile phone off and acquired the cellular phone Once i instructed her I did all of it online she didn’t believe me? The phone I received the box was opened and there was no Bodily Sim card and or Sim card I had requested an eSIM, which wasn’t there. I had to go all the way down to The shop to obtain why was my box open up? Why wasn’t my box sealed? Telephone fall batteries is extremely really gradual like my previous cellphone was way much better than this issue. I think they gave me a outdated cellular phone is the way they deal with customers with very long as they reward loyalty ?!!!
00 far more per month. While my deal says promo selling price is for 2 yrs my Invoice says it is actually a person calendar year. Just after expending an afternoon right now attempting to get assistance, following the 3rd human being I spoke they said they are going to explore it and contact me back. I didn't receive a phone back with solutions. This is totally unacceptable. I regret signing up with Telus and can explain to Anyone I am aware to by no means enroll with them. Outside of curiosity I known as Shaw and immediately experienced the call answered and the person I spoke with was very clear and articulate. Sensation trapped within a contract and in the mercy of a giant process that has no enable for its customers.
I left Rogers to return to Telus mainly because I considered while in the guarantee of better service and reasonable procedure, but this working experience has become anything but.
I'd also like to be aware of why this was eradicated? Would seem Silly that we now really need to get in touch with tech support to do a thing that we did not need the for Beforehand
I was not telling but seeking to speak to him but he obtained mad and hung up. That is ridiculous and intensely Terrible customer service. I might be pulling my two traces from Telus . If This is actually the customer service buyers are acquiring from a reps than you might want to supply it somewhere else. I have been with Telus for around 14 years and It really is fairly unhappy that it's come to this . Checking out these threads and feedback still left by others it appears I am not the one 1.
• I spoke to various brokers, including Maria and Regal, who could not provide clarity or escalate my situation as requested.
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If an automated assistant asks for The key reason why of one's get in touch with, mention "I want to make payment preparations for my mobility Invoice".
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The TELUS workforce acknowledges that our get the job done spans many Territories and Treaty regions and we have been grateful for the normal Understanding Keepers and Elders who will be with us nowadays, whoever has absent right before us along with the youth that encourage Telus technical support us.
Today my cell phone stopped connecting for the telus network. Due to this fact it's got taken me a forty five to sift in the ai gate keepers prompt's just to talk to a true particular person, all though telus ai tries everything to not allow for me to speak to a true man or woman.
The TELUS workforce acknowledges that our perform spans lots of Territories and Treaty areas and we've been grateful for the traditional Information Keepers and Elders who will be with us currently, whoever has absent just before us as well as youth that inspire us.
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